Privacy Policy

How we collect, use, and protect your information

Introduction

At EFS Fleet Truck Fuel ("we," "us," or "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at efsllic.org or use our fleet fuel management services ("Services").

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

Information We Collect

We collect several types of information from and about users of our Services, including:

Information You Provide to Us

  • Account Information: When you register for an account or subscribe to our Services, we collect your name, company name, email address, phone number, billing address, and payment information.
  • User Profiles: Information about your company, fleet vehicles, and authorized drivers that you provide when setting up and managing your account.
  • Communications: Records of your correspondence with us, including customer service inquiries and support requests.
  • Transaction Data: Details about fuel purchases, service transactions, and other activities conducted through our Services.

Information We Collect Automatically

  • Usage Data: Information about how you access and use our Services, including your IP address, browser type, device identifiers, operating system, pages viewed, and time spent on pages.
  • Location Data: If you use our mobile applications or fleet tracking services, we may collect precise location information about your vehicles or mobile devices with your consent.
  • Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies to collect information about your browsing activities and to help us recognize you across different Services and devices. For more information about our use of cookies, please see our Cookie Policy section below.

Information from Third Parties

We may receive information about you from third-party sources, such as:

  • Business partners, such as fuel networks and service providers.
  • Credit reporting agencies for credit approval processes.
  • Marketing partners who help us understand our customer demographics.

How We Use Your Information

We use the information we collect about you for various purposes, including to:

  • Provide, maintain, and improve our Services.
  • Process transactions and send related information, including confirmations, invoices, and alerts.
  • Verify your identity and prevent fraud.
  • Respond to your comments, questions, and customer service requests.
  • Send administrative information, such as updates to our terms, conditions, and policies.
  • Deliver marketing communications about our products, services, offers, and events that may be of interest to you.
  • Monitor and analyze trends, usage, and activities in connection with our Services to improve user experience.
  • Personalize your experience by delivering content and product recommendations relevant to your interests.
  • Develop new products, services, features, and functionality.
  • Comply with legal obligations and enforce our legal rights.

How We Share Your Information

We may share your information in the following circumstances:

  • With Service Providers: We share information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
  • With Business Partners: We may share information with our business partners, such as fuel networks and maintenance providers, to fulfill our obligations to you.
  • For Legal Reasons: We may disclose information if we believe it is necessary to comply with applicable laws, regulations, legal processes, or governmental requests, or to exercise or protect our legal rights.
  • In Connection with a Business Transfer: We may share or transfer your information in connection with a merger, acquisition, reorganization, sale of assets, or bankruptcy.
  • With Your Consent: We may share information with third parties when you direct us to do so or otherwise consent to the sharing.

We do not sell your personal information to third parties for their marketing purposes.

Data Security

We implement appropriate technical and organizational measures designed to protect the security of your personal information. However, please note that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Our security measures include:

  • Encryption of sensitive data in transit and at rest
  • Regular security assessments and penetration testing
  • Access controls and authentication procedures
  • Regular security training for our employees
  • Physical security controls at our facilities

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information. These may include:

  • Access: You may have the right to request a copy of the personal information we hold about you.
  • Correction: You may have the right to request that we correct inaccurate or incomplete information about you.
  • Deletion: You may have the right to request that we delete your personal information in certain circumstances.
  • Restriction: You may have the right to request that we limit the processing of your personal information.
  • Data Portability: You may have the right to receive your personal information in a structured, commonly used, and machine-readable format.
  • Objection: You may have the right to object to the processing of your personal information in certain circumstances.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

Email Marketing

You may opt out of receiving marketing emails from us by following the instructions provided in those emails or by contacting us. Even if you opt out of marketing communications, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining how long to retain information, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, and whether we can achieve the purposes of processing through other means.

Children's Privacy

Our Services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under this age. If you are a parent or guardian and you believe that your child has provided us with personal information, please contact us so that we can take appropriate steps.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated Privacy Policy on this page and update the "Last Updated" date. Your continued use of our Services after we make changes indicates your acceptance of those changes, so please review the Privacy Policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

EFS Fleet Truck Fuel
Attn: Privacy Officer
1234 Fleet Street, Suite 500
Houston, TX 77002
Email: [email protected]
Phone: (800) 555-1234

Last Updated: December 1, 2023