Here are answers to some of the most common questions we receive about our services
EFS Fleet Truck Fuel stands out through our comprehensive approach to fleet fuel management. We combine cutting-edge technology with personalized service, offering customized solutions for fleets of all sizes. Our real-time analytics, nationwide network, and dedicated account managers ensure you receive not just a fuel card, but a complete fuel management system tailored to your specific operational needs.
Getting started is simple: Contact our team through our website or by phone to schedule a consultation. Our fleet specialists will assess your current operations, understand your challenges, and recommend the most suitable solutions. We'll guide you through implementation, provide training for your team, and ensure a smooth transition to our system, typically within 5-7 business days.
Absolutely! We believe efficient fuel management should be accessible to fleets of all sizes. Our Small Fleet Solutions are specifically designed for operations with 5-25 vehicles, offering the same powerful management tools and cost-saving benefits with pricing structures appropriate for smaller operations. These solutions scale with your business as you grow.
Our reporting suite includes comprehensive analytics covering all aspects of your fuel consumption. You'll receive detailed reports on per-vehicle and per-driver consumption, cost-per-mile analysis, fuel efficiency metrics, exception reporting for unusual activities, tax reporting for IFTA compliance, and environmental impact assessments. All reports can be customized, scheduled, and accessed through our user-friendly dashboard or mobile app.
Security is paramount in our system design. We implement multiple layers of protection including EMV chip technology in all cards, driver PIN requirements, purchase restrictions by vehicle/driver, real-time fraud monitoring algorithms, and instant notifications for suspicious activities. Our systems comply with PCI DSS standards, and we conduct regular security audits to stay ahead of emerging threats.
Specific questions about our fuel management solutions and technology
Yes, our systems are designed with integration capabilities in mind. We support API connections with most major fleet management platforms including Fleetio, Samsara, Geotab, and many others. We also offer custom integration solutions for proprietary systems. Our technical team will work with you to ensure seamless data flow between platforms, eliminating double-entry and providing unified reporting.
Our multi-layered approach to fraud prevention includes purchase controls that can be configured by time of day, location, product type, and dollar amount. We employ real-time monitoring that flags suspicious transactions based on historical patterns. Each card can be linked to specific vehicles with odometer reading requirements, and our system can detect inconsistencies in reported mileage versus fuel consumption that might indicate siphoning or other misuse.
EFS Fleet Truck Fuel offers one of the most extensive acceptance networks in the industry with access to over 95% of retail fueling locations nationwide, including all major chains and thousands of independent stations. For larger fleets, we also provide cardlock access to wholesale and private fueling facilities. Our mobile app includes a station locator with real-time pricing to help drivers find the most cost-effective fueling options along their routes.
Yes, our mobile application works on both iOS and Android devices, giving drivers access to station finders with real-time pricing, the ability to log transactions, capture receipts, and report maintenance issues. Fleet managers can use the app to approve transactions, receive alerts, view real-time fleet activity, and access key reports while on the go. The app functions even in areas with limited connectivity by storing data locally until a connection is reestablished.
Absolutely. Our cards can be configured to allow various non-fuel purchases including maintenance services, parts, truck washes, and driver expenses like meals or lodging. Each category can have separate spending controls and approval workflows. All purchases are categorized automatically in our reporting system, allowing you to track total cost of ownership and analyze spending patterns across all operational expenses, not just fuel.
Information about pricing, discounts, and financial benefits
Clients typically see savings of 5-15% on their total fuel spend after implementing our solutions. These savings come from multiple sources: negotiated fuel discounts, prevention of unauthorized purchases, optimization of fueling locations based on real-time pricing, improved driver behavior, reduction in administrative time through automated reporting, and tax recovery optimization. During your consultation, we can provide a more specific savings estimate based on your current operations.
We offer flexible billing options to suit your business needs. Clients can choose between weekly, bi-weekly, or monthly billing cycles. Invoices are detailed and itemized by vehicle, driver, or department as needed. Payment methods include ACH, wire transfer, or direct debit arrangements. For qualifying fleets, we also offer credit terms with customizable credit limits. All billing information is accessible through our online portal, and we can integrate with most accounting software.
Yes, we've negotiated volume-based discounts with major fuel networks nationwide. The specific discount structure depends on your fleet size, geographical operation area, and monthly volume. For larger fleets, we can establish custom discount programs with preferred vendors in your most frequented locations. Our system automatically applies all available discounts at the point of sale, and these savings are clearly itemized in your reporting dashboard.
Our fee structure is transparent and designed to align with the value we provide. We typically charge a small monthly fee based on the number of vehicles in your fleet and the specific services you select. Many of our solutions have no setup costs, and we frequently run promotions offering free implementation. All fees are clearly outlined before you sign up, with no hidden charges. In most cases, the savings from our program significantly outweigh the fees.
Our system automatically tracks all data required for IFTA reporting and tax recovery, including location of purchase, gallons, and tax rates. For off-road equipment or refrigeration units, we can help you properly document tax-exempt usage to maximize tax recovery. Our standard reports are designed to meet IRS and state tax authority requirements, and automated quarterly IFTA reports can save your accounting team hours of work while ensuring accuracy and compliance.
Our team is ready to provide personalized answers to your specific fleet management questions